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BIFF Responses
The BIFF Response method will help you respond to hostile emails, texts and other communications and make you feel good doing it! Most people have a hard time responding to personal attacks in emails, texts and other communication because it puts them in react mode instead of respond mode. The most important thing to remember is: it’s not about you! BIFF stands for Brief, Informative, Friendly and Firm and can be used by anyone, in any situation but it does take practice. Learn how to write (or speak) using the BIFF Response method to help bring an angry exchange to a quick conclusion, without losing it yourself.
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